AI Operations at Scale
Newtells unifies customer communication across voice, SMS, email, WhatsApp (coming soon), and Instagram (coming soon) — with the security, governance, and control enterprise teams require.
Your team is drowning in operational overhead
67%
of customer messages go unanswered within 1 hour
Across businesses with 50+ staff
4.2 hrs
per employee per day spent on admin tasks
Scheduling, reminders, follow-ups, data entry
23%
of revenue lost to no-shows and missed follow-ups
Industry average for service businesses
These aren't small business problems. They're operational inefficiencies that compound with every employee you add.
One AI platform. Every customer channel.
Newtells replaces fragmented tools with a unified AI operations layer that handles communication, scheduling, automation, and intelligence across your entire organization.
Unified Inbox + AI Engine
Schedule & Book
Automate & Follow Up
Analyze & Report
Intelligent Routing
AI routes every message to the right team member based on skill, availability, and customer history.
Multi-Agent Automation
Four specialist AI agents handle scheduling, communication, finance, and analytics — working in parallel.
Adaptive Learning
The AI learns organizational preferences, team patterns, and customer behavior across every interaction.
Unified Analytics
Cross-channel performance metrics, team productivity, customer satisfaction, and revenue attribution — one dashboard.
Enterprise governance built in
Your AI starts careful and earns autonomy through measurable trust. Full audit trail. Granular permissions. Complete transparency.
Progressive Trust System
Suggest
Starting tier
AI recommends, you decide
Confirm
80%+ approval
AI acts after quick approval
Act & Notify
90%+ approval
AI acts, keeps you informed
Autonomous
Manual grant
AI handles routine tasks
Complete Audit Trail
Every AI action is logged — what was done, why, who approved it, and what the outcome was. Full traceability for compliance and internal review.
Role-Based Access
Control who can create automation rules, approve AI actions, access customer data, and modify system settings. Granular permissions across teams and locations.
Enterprise-grade security. No exceptions.
SOC 2
Type II
GDPR
Compliant
HIPAA
Ready
AES-256
Encryption
99.9%
Uptime SLA
AWS
Hosted
- Data encrypted at rest and in transit (AES-256)
- All infrastructure hosted on AWS (your region)
- Customer data isolated per organization — zero cross-tenant access
- Regular third-party penetration testing
- SSO support (SAML 2.0 / OpenID Connect)
- Configurable data retention and deletion policies
- Dedicated security contact and incident response SLA
Fits into your existing stack
Newtells integrates with the tools your team already uses — and an open API for everything else.
REST API
Full API access to customers, appointments, automations, and messaging. Build custom integrations or connect to your internal systems.
Webhooks
Real-time event notifications for every business event — new booking, payment received, message delivered. Push data to any endpoint.
MCP Extensibility
Connect any external tool via Model Context Protocol. Your AI agent can use accounting software, custom databases, or internal APIs — no code required.
Measurable impact from month one
Newtells tracks its own ROI — so you never have to guess whether it's working.
Get a Custom ROI Report
Tell us about your business and we'll build a personalized ROI analysis showing projected savings, revenue recovered, and payback period.
Request Custom ROI ReportTrusted by teams of every size
500+
businesses served
2M+
messages handled
50,000+
appointments booked
10+
industries served
Newtells cut our admin overhead by 40% across 12 locations. The progressive trust system meant our team adopted it without resistance.
Sarah Chen
COO, Multi-site Dental Group
We went from 4 disconnected tools to one platform. Response times dropped from hours to minutes.
Marcus Reid
Operations Director, Home Services
The audit trail and permissions system made compliance review a non-issue. Our legal team approved it in a week.
Dr. Priya Nair
Managing Partner, Veterinary Network
Enterprise pricing
Custom plans built around your team size, channel mix, and automation needs.
Business
Self-serve for growing teams
- Up to 50 users
- All channels
- Full AI automation
- Standard integrations
- Email + chat support
Enterprise
Sales-led for large organizations
- Unlimited users
- All channels + API access
- Custom AI agent training
- SSO + advanced security
- Dedicated success manager
- Custom data retention
- SLA guarantees
- Webhook + MCP integrations
All enterprise plans include: dedicated onboarding, custom AI training for your business, quarterly business reviews, and priority support with <4 hour response time.
Ready to see what Newtells can do for your team?
Get a personalized demo, custom ROI analysis, and a plan built for your organization.
Prefer to talk?
enterprise@newtells.com
Response time
Within 4 business hours