--- title: "Features - AI Communication, Automation & Business Operations | Newtells" url: https://newtells.com/features description: "Explore every Newtells feature: AI voice agent, unified inbox, smart scheduling, CRM, payments, analytics, and 20+ integrations. WhatsApp & Instagram coming soon." lang: en --- Platform Features # One AI. Every channel. Your entire business. Calls, messages, bookings, follow-ups, payments, analytics — handled by AI that learns how you work and gets smarter every week. Explore Features AI Communication Layer ## Every channel. One AI. Phone, email, SMS, web chat — your AI handles every conversation from a single unified inbox. WhatsApp & Instagram coming soon. ### Voice Agent AI answers calls instantly with natural language understanding. Qualifies callers, captures info, and books appointments — 24/7, in 20+ languages. 24/7 availability Natural conversation Multi-language Intent recognition ### WhatsApp Business Coming Soon Automated replies, template messages, appointment confirmations, and two-way conversations — all through the official WhatsApp Business API. Template messages Two-way chat Media support Business API ### Instagram DMs Coming Soon Respond to DMs and story replies without opening Instagram. AI handles enquiries, books appointments, and sends follow-ups automatically. Auto-reply Story replies Lead capture Graph API ### Email Integration Gmail and Outlook connected. AI triages incoming mail, drafts replies, sends booking confirmations, and keeps your inbox under control. Gmail & Outlook Smart triage Auto-drafts Confirmations ### SMS Messaging Appointment reminders, follow-ups, payment links, and re-engagement campaigns — sent at the perfect time on the channel customers actually read. Smart timing Payment links Re-engagement Delivery tracking ### Web Chat An AI booking assistant embedded on your website. Answers questions, checks availability, and converts visitors into booked customers. Website widget Lead capture Availability check Custom branding ### Unified Inbox Every conversation from every channel in one place. See the full customer history regardless of where the message came from. Cross-channel Full history Team collaboration Smart routing AI Automation Agent ## An AI that earns your trust. Tell it what you want in plain language. It starts by suggesting, then asking, then acting — getting smarter every week. ### Natural Language Instructions No workflows to build. No decision trees to draw. Just say 'remind customers 24 hours before their appointment' and it's done. Plain English No code Instant setup Context-aware ### 4 Specialist Agents Dedicated AI agents for Communication, Scheduling, Customer Engagement, and Business Intelligence — each optimised for their domain. Communication Scheduling Engagement Intelligence ### Progressive Trust System Week 1: suggests. Week 2: asks for approval. Week 3: acts and tells you. Month 2: handles it. You're always in control of how much autonomy the AI has. 4-stage trust User control Gradual autonomy Dial back anytime ### Pattern Detection & Suggestions The AI spots trends you'd miss — no-show patterns, at-risk customers, peak booking times — and proactively suggests what to do about them. Trend analysis Proactive alerts Churn detection Optimisation ### Real-Time Streaming See AI actions as they happen. Live activity feed shows calls being handled, messages sent, bookings made — complete transparency. Live feed Instant updates Action log Full transparency ### Memory & Learning The AI remembers customer preferences, past interactions, and your corrections. It gets smarter with every conversation and adapts to how you work. Persistent memory Preference learning Correction loop Adaptive Business Operations ## Run your business, not your admin. Scheduling, CRM, tasks, payments, and analytics — all managed by AI and accessible from one dashboard. ### Smart Scheduling Real-time Google Calendar integration with multi-staff support, buffer times, service durations, and conflict prevention. Customers book — you just show up. Google Calendar Multi-staff Buffer times Conflict prevention ### Customer CRM Every call, message, and booking builds a rich customer profile automatically. Preferences, visit history, notes, tags, and lifetime value — no data entry. Auto-profiles Visit history Preferences Lifetime value ### Task Management AI-generated tasks from conversations. Follow-up reminders, callback requests, and to-dos — automatically created and assigned to the right person. Auto-created Smart assignment Priority levels Due dates ### Payment Collection Send payment links via SMS. WhatsApp payment links coming soon. Customers pay in one tap. Automatic receipts, payment tracking, and overdue reminders. One-tap payment SMS links Auto receipts Overdue alerts ### Analytics & Business Intelligence Conversion rates, revenue trends, no-show patterns, peak hours, team performance, customer retention — actionable insights, not just charts. Revenue tracking No-show analysis Peak hours Team performance Integrations ## Connects to your world. Works with the tools you already use. No migration. No disruption. ### Google Calendar Real-time two-way sync. Bookings appear instantly. Availability is always accurate across your entire team. Two-way sync Multi-calendar Real-time ### Gmail & Outlook Read, triage, and respond to emails. Send booking confirmations and follow-ups from your actual email address. Smart triage Auto-reply Brand-consistent ### WhatsApp Business API Coming Soon Official API integration for reliable message delivery, templates, and automated two-way business conversations. Official API Templates Verified sender ### Instagram Graph API Coming Soon Handle DMs, story replies, and comment responses programmatically through Meta's official business integration. DMs & stories Business tools Meta verified ### Stripe Connect Accept payments, send invoices, and track revenue. Integrated payment links customers can pay in one tap. Payment links Invoicing Revenue tracking ### MCP Extensibility Connect custom tools and third-party services through the Model Context Protocol. Extend AI capabilities to fit your unique workflow. Custom tools API access Extensible Advanced Capabilities ## Enterprise power. Small business simplicity. Serious infrastructure under the hood — so you never have to think about it. ### Enterprise Security Bank-level encryption, SOC 2 compliance, and GDPR-ready data handling. Your customer data is protected at every layer. Encryption SOC 2 GDPR Audit logs ### Instant Setup Get started in under 5 minutes. Describe your business, connect your channels, and the AI handles the rest. No technical skills required. 5-minute setup No code Guided onboarding ### Human Handoff Complex situations get seamlessly transferred to your team. Full context is passed along so customers never have to repeat themselves. Seamless transfer Full context Smart escalation ### Multi-Agent Orchestration Four specialist AI agents coordinate behind the scenes — communication, scheduling, engagement, and intelligence — working as one unified system. 4 agents Coordinated Unified system ### Persistent AI Memory Long-term memory across all channels and interactions. The AI remembers customer preferences, your corrections, and business patterns. Cross-channel Long-term Adaptive ### Event-Driven Architecture Real-time processing with event-driven infrastructure. Every action triggers the right response instantly, at any scale. Real-time Scalable Instant triggers ### Webhook API Push notifications for every event — new booking, missed call, payment received. Build custom integrations or pipe data to your existing tools. Event hooks Custom integrations Real-time data ## Ready to let AI run your business operations? Join 150+ service businesses already using Newtells. Set up in 5 minutes. 14-day free trial. 14-day free trial · Cancel anytime N Newtells Do what you love. Newtells handles the rest — calls, messages, bookings, follow-ups, and reminders across every channel. It learns how you work and gets smarter every week. #### Product - Features: https://newtells.com/features - Pricing: https://newtells.com/pricing - Industries: https://newtells.com/#industries - Demo: https://newtells.com/#demo - Free Trial: https://newtells.com/trial #### Company - About - Blog: https://newtells.com/blog - Careers - Press - Contact: https://newtells.com/contact #### Resources - Documentation: https://newtells.helpkit.so/ - API - Help Center: https://newtells.helpkit.so/ - Affiliates: https://newtells.com/affiliate - Status - Community #### Legal - Privacy: https://newtells.com/privacy - Terms: https://newtells.com/terms - Security - Cookies © 2026 Newtells. All rights reserved. ### 🍪 Cookie Notice We use cookies to enhance your experience, analyze site traffic, and for marketing purposes. By clicking "Accept", you consent to our use of cookies. 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