Turn every service enquiry into a workshop-ready booking
Newtells connects the customer, vehicle, requested work, arrival plan, and visit expectations — so your team can move from first contact to service delivery with less back-and-forth.
CUSTOMER & VEHICLE
Amelia Nguyen
0412 555 019
2019 Mazda CX-5
SELECTED SERVICES
- Logbook service (Interval B)Package
- Brake pad inspectionAdd-on
ARRIVAL PLAN
Wait on site is unavailable for the selected work.
VISIT ESTIMATE
Vehicle stay: 3 – 5 hours
Expected work start: 9:15 AM
Brake pad inspection may need advisor review before a completion time can be confirmed.
A booking is only useful when the workshop has the right context
Generic appointment tools stop at a name and a time. Automotive teams also need to know which vehicle is coming in, what work is requested, how the customer plans to arrive, and what can responsibly be communicated before an advisor has reviewed the job.
Vehicle details arrive late
Registration, make, model, or VIN gets chased after the booking — slowing down job prep.
Arrival plans stay unclear
The team doesn't know whether the customer will wait, drop off, use a shuttle, or need a loan car.
Expectations become promises
Rough estimates are communicated as commitments before the work is properly understood.
Automotive context, built into the booking flow
Customer-linked vehicles
Find a customer's existing vehicle or add a new one during booking using year, make, model, registration, and optional VIN.
Service-aware bookings
Book individual services, service packages, and relevant add-ons against the selected vehicle.
Configurable arrival plans
Offer only the options your service centre supports: Wait on site, Drop off, Courtesy shuttle, or Loan car.
Responsible visit guidance
Show a service-based vehicle-stay range and expected work-start time where supported. Uncertain work is routed to advisor review instead of a fabricated completion promise.
Workshop-ready appointment views
Vehicle, registration, arrival plan, vehicle-stay estimate, and expected work-start timing stay visible to the team after booking.
From enquiry to an operationally ready appointment
Identify the customer and vehicle
Select a linked vehicle or capture it while making the booking.
Choose the work
Add services, a package, and any supported extras.
Agree on arrival
Record whether the customer will wait, drop off, use a courtesy shuttle, or request a loan car.
Set honest expectations
Share available visit guidance or route uncertain work to advisor review.
Give the team the full picture
Carry the automotive context into the appointment view and service operation.
More than an automotive booking form
Automotive support is part of Newtells' Autonomous Service Operations OS: a connected operating layer designed to help service businesses capture opportunities, run the work, turn completed service into cash, and create the next visit.
Designed for responsible automation
Vehicle and automotive workflows are enabled only for configured automotive service-centre organisations.
Visit guidance is based on the selected services and server-side rules.
Unsupported wait-on-site choices aren't offered for the selected work.
Diagnostic or uncertain work is routed to advisor review rather than assigned a fabricated completion time.
Existing non-automotive workflows remain separate.
See what a workshop-ready booking looks like
Walk through the automotive experience and explore how Newtells can fit into your service operation.